5.  How can you direct the process of change?

Each change is a project requiring a clear plan; what are the steps to follow, who will take the responsibility, what results do we want to achieve and when, what resources do we need and how do we communicate about all of this?

After planning, action follows in which the course is mapped out and realised in a conscious, thoughtful way. It is about acting (doing), having the courage to measure (being critical), aligning, improving and learning.